GUEST RELATIONS - NON - PHONE BASE

https\\nice.com.jm None

Core Responsibilities Respond to messages received on all social media channels, and escalate when necessary Resolve all customer concerns by thoroughly researching and providing accurate and well written responses in real-time via Social Media outlets Alert appropriate teams of potential risks and trends found on social media outlets Stay abreast of key company and policy changes and understand how they may affect the Guest Handle stressful Guest concerns and issues with empathy and a reassuring attitude Functional Competencies/Written Communication Ability to communicate the company’s brand and/or maintaining a company’s image Strong capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply Excellent multitasking skills Critical thinker and problem-solving skills Ability to function well in a fast-paced environment under tight deadlines Ability to handle confidential information Detail Oriented - Accurately process and record information ensuring data integrity Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time Extensive customer service skills


Job Requirment

Minimum 1 year customer service in a call center environment. Must be 18 years or older Must have a valid Government issued ID Excellent verbal and written communication skills, including ability to effectively communicate with customers. Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices. Excellent computer proficiency

Overview

  • Location: 1 Pimento Way, Cazoumar Freeport,Montego Bay, St. JAMES
  • Job Title: GUEST RELATIONS - NON - PHONE BASE
  • Contract Full Time
  • Hours: 40 hrs. work week that requires flexibility
  • Rate: Non-Disclosed

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